Return & Refund Policy

Last Updated: August 23, 2026

At Lafila Perfumes, we want you to have a smooth and satisfying shopping experience. If there is an issue with your order, we are here to help.

Because perfumes and fragrance products are personal-use products, returns are subject to the conditions described below.

1. Return Eligibility

We accept returns or replacements in cases where:

  • You received the wrong product.
  • The product arrived damaged or broken.
  • The product is defective.
  • The product received is different from what was ordered.
  • An item is missing from your order.
  • The product has another verified issue that makes it materially different from what was advertised.

Any eligible issue should be reported within 48 hours of delivery.

For defective, damaged, incorrect, or materially different products, Lafila Perfumes will review the issue and provide an appropriate resolution in accordance with applicable law.

Indian ecommerce rules require clear information about returns, refunds, exchanges and return-shipping costs, and provide consumer protections for defective, deficient, spurious, or incorrectly described goods.

2. Products That Cannot Be Returned

For hygiene and product-safety reasons, we generally do not accept returns or exchanges for perfumes that have been:

  • Opened;
  • Used or sprayed;
  • Partially used;
  • Tampered with;
  • Damaged after delivery due to customer handling;
  • Returned without original packaging;
  • Returned without the applicable accessories or components.

A perfume that has simply been opened or used because the fragrance does not suit your personal preference is generally not eligible for return or refund.

This approach is common for fragrance and personal-care ecommerce because opened products may not be suitable for resale.

3. Damaged Products

If your package arrives damaged, please contact us within 48 hours of delivery.

Where possible, please take clear photographs or videos of:

  • The outer shipping package;
  • Shipping label;
  • Product packaging;
  • Damaged product;
  • Any leakage, breakage, or visible damage.

We may request this information to verify the claim with our shipping or fulfilment partner.

After verification, we may offer:

  • A replacement;
  • A refund;
  • Store credit; or
  • Another appropriate resolution.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number;
  • A photograph of the product received;
  • A photograph of the shipping label; and
  • Any other information reasonably requested by our customer support team.

If the error is confirmed to be ours, we will arrange an appropriate replacement or refund.

5. Missing Items

If an item is missing from your order, please notify us within 48 hours of delivery.

We will verify the order and packing information and, where appropriate, arrange a replacement or refund for the missing item.

6. Return Conditions

If a return is approved, the product must generally be:

  • Unused;
  • Unopened;
  • In its original packaging;
  • In the same condition in which it was received;
  • Complete with all applicable accessories and promotional items; and
  • Accompanied by the original order details or invoice where available.

Lafila Perfumes reserves the right to inspect returned products before approving a refund or replacement.

7. Return Shipping Charges

If the return is required because Lafila Perfumes sent the wrong product or the product arrived damaged or defective, Lafila Perfumes will generally bear the reasonable return shipping cost, subject to verification.

For any other approved return, the customer may be responsible for the applicable return shipping charges.

The applicable return-shipping responsibility will be communicated to you before the return is processed.

8. How to Request a Return

To request a return, please contact us through our official customer support details.

Please provide:

Order Number:
Customer Name:
Email/Phone Number:
Reason for Return:
Photographs/Videos, if applicable:

Our team will review your request and provide return instructions if your request is eligible.

Do not send a product back to us without receiving return instructions from Lafila Perfumes.

9. Refunds

Once an approved returned product has been received and inspected, we will process the applicable refund.

Refunds may be issued through the original payment method where possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

For Cash on Delivery (COD) orders, we may request appropriate bank account or other payment details necessary to process an approved refund.

10. Refund Processing Time

After an approved return has been received and verified, Lafila Perfumes will initiate the applicable refund within a reasonable period.

The actual time for the refunded amount to appear in your account may vary depending on the payment method and financial institution.

You will be notified when the refund has been initiated where applicable.

11. Shipping Charges and Refunds

Unless otherwise required by applicable law or specifically stated by Lafila Perfumes:

  • Original shipping charges may not be refundable for customer-initiated returns.
  • Return shipping charges may be the customer's responsibility for eligible discretionary returns.
  • Where the return is due to a verified wrong, defective, damaged, or materially incorrect product, applicable shipping charges may be refunded or borne by Lafila Perfumes.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

13. Refused or Undelivered Orders

If an order is returned to us because of:

  • Incorrect address;
  • Incomplete address;
  • Customer refusal;
  • Repeated failed delivery attempts; or
  • Customer unavailability,

the order may be subject to our applicable shipping and refund terms.

Additional shipping costs may apply if the customer requests the order to be shipped again.

14. Promotional and Discounted Products

Products purchased during certain promotional campaigns, clearance sales, special offers, or using specific discount codes may be subject to different return conditions.

Where an item is non-returnable or final sale, this will be communicated on the relevant product or promotion wherever applicable.

Nothing in this section is intended to exclude rights that cannot legally be excluded.

15. Free Gifts and Promotional Items

If an order includes a free gift or promotional item and the main order is returned, Lafila Perfumes may require the promotional item to be returned as well, depending on the applicable promotion.

The value of any unreturned promotional item may be deducted from the applicable refund where permitted by law and the promotional terms.

16. Product Sensitivity and Allergic Reactions

Perfumes contain fragrance ingredients that may cause sensitivity or allergic reactions in some individuals.

A personal sensitivity or dislike of a fragrance does not automatically make a product defective.

Please review the available product information and ingredients before use.

If you have known allergies or sensitivities, consult an appropriate professional before using the product.

17. Fraudulent or Abusive Return Requests

Lafila Perfumes reserves the right to investigate suspicious or potentially fraudulent return and refund requests.

This may include repeated claims involving:

  • Missing products;
  • Damaged products;
  • False delivery information;
  • Repeated refunds;
  • Product substitution; or
  • Other potentially abusive activity.

Where permitted by applicable law, fraudulent or abusive activity may result in cancellation of orders or restriction of future purchases.

18. Consumer Rights

This Return & Refund Policy is intended to explain Lafila Perfumes' standard return process.

Nothing in this policy is intended to limit or remove any consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides a consumer with a right to a refund, replacement, repair, cancellation, or other remedy, those rights will continue to apply.

19. Changes to This Policy

Lafila Perfumes may update this Return & Refund Policy from time to time to reflect changes in our products, services, return procedures, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

20. Contact Us

For return, replacement, or refund requests, please contact:

Lafila Perfumes

Website: https://www.lafilaperfumes.com/
Email: support@lafilaperfumes.com
Phone: +91 78190 99893

When contacting us regarding an order, please provide your order number so that we can process your request more efficiently.