RUHRAN

Last Updated: August 23, 2026

At Lafila Perfumes, we are committed to delivering
your fragrance orders safely and conveniently. This Shipping Policy
explains how we process, ship, and deliver orders placed through https://www.lafilaperfumes.com/.

1. Order Processing

Once you place an order successfully, you will receive an order
confirmation through your registered email address or other contact
details provided during checkout.

Orders are generally processed after payment has been successfully confirmed.

Processing time may vary depending on:

• Product availability
• Order volume
• Weekends and public holidays
• Address verification
• Other operational circumstances

We will make reasonable efforts to process and dispatch your order as quickly as possible.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Package weight or dimensions
• Shipping method
• Promotional offers

From time to time, Lafila Perfumes may offer free shipping promotions
or other delivery offers. The applicable offer and conditions will be
displayed on the Website or during checkout.

3. Estimated Delivery Time

Delivery times depend on your location and the shipping service selected.

The estimated delivery timeframe shown during checkout is an approximate estimate and is not a guaranteed delivery date.

Delivery may take longer because of circumstances such as:

• Courier delays
• Weather conditions
• Public holidays
• High order volumes
• Transportation disruptions
• Incorrect or incomplete address information
• Remote delivery locations
• Other circumstances outside our reasonable control

4. Shipping Address

Customers are responsible for providing accurate and complete delivery information.

Before completing your order, please carefully check:

• Name
• House/Flat number
• Street/Area
• City
• State
• Postal/PIN code
• Contact number

Lafila Perfumes is not responsible for delivery issues caused by
incorrect, incomplete, or outdated information provided by the customer.

If you notice an incorrect address after placing your order, contact
us as soon as possible. We will try to assist, but we cannot guarantee
that an address can be changed after the order has been processed or
dispatched.

5. Order Tracking

Where tracking is available, you may receive a tracking number or tracking link once your order has been dispatched.

You can use the tracking information provided by the shipping carrier to monitor your shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their delivery procedures.

Please ensure that someone is available to receive your order at the delivery address.

If a delivery cannot be completed because the recipient is
unavailable, the address is incorrect, or the courier is unable to
contact the recipient, the shipment may be returned to us.

Additional shipping charges may apply if a returned shipment needs to be sent again.

7. Delayed Orders

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will work with the shipping provider to investigate the shipment and provide you with an appropriate update.

8. Damaged Packages

Please inspect your package when it is delivered.

If the package appears significantly damaged, please take photographs or videos of the package before opening it where possible.

If the product inside is damaged, contact Lafila Perfumes as soon as possible and provide:

• Order number
• Photographs/videos of the package
• Photographs of the damaged product
• Description of the issue

We will review the matter and determine the appropriate resolution in
accordance with our Return & Refund Policy and applicable law.

9. Wrong or Missing Items

If you receive:

• A product you did not order;
• A missing product;
• An incorrect quantity; or
• Another order-related issue,

please contact us as soon as possible with your order number and relevant details.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

10. International Shipping

If Lafila Perfumes offers international shipping, delivery
availability, shipping charges, estimated delivery times, and applicable
conditions will be displayed during checkout or communicated before
order confirmation.

International customers may be responsible for applicable customs
duties, import taxes, or other charges imposed by the destination
country, unless otherwise stated.

Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

11. Customs and Import Duties

For international orders, customs authorities in the destination country may impose duties, taxes, or other charges.

These charges are generally determined by the destination country's laws and are outside Lafila Perfumes' control.

Where applicable, such charges may be payable by the customer.

Customs processing may also result in additional delivery time.

12. Undelivered or Returned Shipments

If a package is returned to Lafila Perfumes because of:

• Incorrect address;
• Incomplete address;
• Customer refusal;
• Repeated failed delivery attempts;
• Recipient being unavailable; or
• Other customer-related delivery issues,

we will contact the customer where reasonably possible.

Any reshipping may be subject to additional shipping charges.

Refund eligibility for returned shipments will be handled according to our Return & Refund Policy.

13. Changes to Shipping Policy

Lafila Perfumes may update this Shipping Policy from time to time to
reflect changes in our shipping arrangements, courier services, business
practices, or applicable requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Lafila Perfumes
Website: https://www.lafilaperfumes.com/
Email: support@lafilaperfumes.com
Phone: +91 78190 99893

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

Last Updated: August 23, 2026

At Lafila Perfumes, we want you to have a smooth and satisfying shopping experience. If there is an issue with your order, we are here to help.

Because perfumes and fragrance products are personal-use products, returns are subject to the conditions described below.

1. Return Eligibility

We accept returns or replacements in cases where:

• You received the wrong product.
• The product arrived damaged or broken.
• The product is defective.
• The product received is different from what was ordered.
• An item is missing from your order.
• The product has another verified issue that makes it materially different from what was advertised.

Any eligible issue should be reported within 48 hours of delivery.

For defective, damaged, incorrect, or materially different products,
Lafila Perfumes will review the issue and provide an appropriate
resolution in accordance with applicable law.

Indian ecommerce rules require clear information about returns,
refunds, exchanges and return-shipping costs, and provide consumer
protections for defective, deficient, spurious, or incorrectly described
goods.

2. Products That Cannot Be Returned

For hygiene and product-safety reasons, we generally do not accept returns or exchanges for perfumes that have been:

• Opened;
• Used or sprayed;
• Partially used;
• Tampered with;
• Damaged after delivery due to customer handling;
• Returned without original packaging;
• Returned without the applicable accessories or components.

A perfume that has simply been opened or used because the fragrance does not suit your personal preference is generally not eligible for return or refund.

This approach is common for fragrance and personal-care ecommerce because opened products may not be suitable for resale.

3. Damaged Products

If your package arrives damaged, please contact us within 48 hours of delivery.

Where possible, please take clear photographs or videos of:

• The outer shipping package;
• Shipping label;
• Product packaging;
• Damaged product;
• Any leakage, breakage, or visible damage.

We may request this information to verify the claim with our shipping or fulfilment partner.

After verification, we may offer:

• A replacement;
• A refund;
• Store credit; or
• Another appropriate resolution.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number;
• A photograph of the product received;
• A photograph of the shipping label; and
• Any other information reasonably requested by our customer support team.

If the error is confirmed to be ours, we will arrange an appropriate replacement or refund.

5. Missing Items

If an item is missing from your order, please notify us within 48 hours of delivery.

We will verify the order and packing information and, where appropriate, arrange a replacement or refund for the missing item.

6. Return Conditions

If a return is approved, the product must generally be:

• Unused;
• Unopened;
• In its original packaging;
• In the same condition in which it was received;
• Complete with all applicable accessories and promotional items; and
• Accompanied by the original order details or invoice where available.

Lafila Perfumes reserves the right to inspect returned products before approving a refund or replacement.

7. Return Shipping Charges

If the return is required because Lafila Perfumes sent the wrong
product or the product arrived damaged or defective, Lafila Perfumes
will generally bear the reasonable return shipping cost, subject to
verification.

For any other approved return, the customer may be responsible for the applicable return shipping charges.

The applicable return-shipping responsibility will be communicated to you before the return is processed.

8. How to Request a Return

To request a return, please contact us through our official customer support details.

Please provide:

Order Number:
Customer Name:
Email/Phone Number:
Reason for Return:
Photographs/Videos, if applicable:

Our team will review your request and provide return instructions if your request is eligible.

Do not send a product back to us without receiving return instructions from Lafila Perfumes.

9. Refunds

Once an approved returned product has been received and inspected, we will process the applicable refund.

Refunds may be issued through the original payment method where possible.

The time taken for the refund to appear in your account may depend on
your bank, card issuer, payment gateway, or other payment provider.

For Cash on Delivery (COD) orders, we may request appropriate bank
account or other payment details necessary to process an approved
refund.

10. Refund Processing Time

After an approved return has been received and verified, Lafila
Perfumes will initiate the applicable refund within a reasonable period.

The actual time for the refunded amount to appear in your account may
vary depending on the payment method and financial institution.

You will be notified when the refund has been initiated where applicable.

11. Shipping Charges and Refunds

Unless otherwise required by applicable law or specifically stated by Lafila Perfumes:

• Original shipping charges may not be refundable for customer-initiated returns.
• Return shipping charges may be the customer's responsibility for eligible discretionary returns.
• Where the return is due to a verified wrong, defective, damaged, or
  materially incorrect product, applicable shipping charges may be
  refunded or borne by Lafila Perfumes.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be
possible and the customer may need to follow the applicable return
procedure.

13. Refused or Undelivered Orders

If an order is returned to us because of:

• Incorrect address;
• Incomplete address;
• Customer refusal;
• Repeated failed delivery attempts; or
• Customer unavailability,

the order may be subject to our applicable shipping and refund terms.

Additional shipping costs may apply if the customer requests the order to be shipped again.

14. Promotional and Discounted Products

Products purchased during certain promotional campaigns, clearance
sales, special offers, or using specific discount codes may be subject
to different return conditions.

Where an item is non-returnable or final sale, this will be
communicated on the relevant product or promotion wherever applicable.

Nothing in this section is intended to exclude rights that cannot legally be excluded.

15. Free Gifts and Promotional Items

If an order includes a free gift or promotional item and the main
order is returned, Lafila Perfumes may require the promotional item to
be returned as well, depending on the applicable promotion.

The value of any unreturned promotional item may be deducted from the
applicable refund where permitted by law and the promotional terms.

16. Product Sensitivity and Allergic Reactions

Perfumes contain fragrance ingredients that may cause sensitivity or allergic reactions in some individuals.

A personal sensitivity or dislike of a fragrance does not automatically make a product defective.

Please review the available product information and ingredients before use.

If you have known allergies or sensitivities, consult an appropriate professional before using the product.

17. Fraudulent or Abusive Return Requests

Lafila Perfumes reserves the right to investigate suspicious or potentially fraudulent return and refund requests.

This may include repeated claims involving:

• Missing products;
• Damaged products;
• False delivery information;
• Repeated refunds;
• Product substitution; or
• Other potentially abusive activity.

Where permitted by applicable law, fraudulent or abusive activity may
result in cancellation of orders or restriction of future purchases.

18. Consumer Rights

This Return & Refund Policy is intended to explain Lafila Perfumes' standard return process.

Nothing in this policy is intended to limit or remove any consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides a consumer with a right to a refund,
replacement, repair, cancellation, or other remedy, those rights will
continue to apply.

19. Changes to This Policy

Lafila Perfumes may update this Return & Refund Policy from time
to time to reflect changes in our products, services, return procedures,
or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

20. Contact Us

For return, replacement, or refund requests, please contact:

Lafila Perfumes

Website: https://www.lafilaperfumes.com/
Email: support@lafilaperfumes.com
Phone: +91 78190 99893

When contacting us regarding an order, please provide your order number so that we can process your request more efficiently.